APT is committed to ensuring equal access to care and services for all individuals. In
accordance with Section 1557 of the Affordable Care Act and its implementing
regulations at 45 CFR Part 92, APT does not discriminate on the basis of race, color,
national origin (including limited English proficiency and primary language), sex
(including sexual orientation and gender identity), age, or disability in its health
programs and activities.
Our Commitments Include:
1. Nondiscrimination Policy
APT does not exclude, deny benefits to, or otherwise discriminate against any
person based on race, color, national origin, sex, age, or disability in the
administration of its health programs and activities.
2. Accessibility for Individuals with Disabilities
APT provides reasonable modifications to policies, practices, and procedures
when necessary to ensure individuals with disabilities have equal access to our
services. We also offer appropriate auxiliary aids and services, free of charge
and in a timely manner, including:
- Qualified sign language interpreters
- Information in alternate formats (e.g., braille, large print, audio)
3. Language Assistance Services
APT provides free language assistance services to individuals with limited
English proficiency, including:
- Oral interpretation services
- Written translation of documents
- Electronic and written translated materials
4. How to Access Services
To request any of the services described above, please contact your treating
clinic or human resources at 410-553-9686.
5. Grievance Procedure
If you believe APT has failed to provide services or discriminated in another way,
you may file a grievance with our compliance department at compliance@apt-management.com Grievances must be
submitted in writing (via email) or
through our anonymous hotline and will be promptly addressed through APT’s
internal grievance procedure, available at 1-855-806-4296.
6. Filing a Complaint with the U.S. Department of Health and Human Services,
Office for Civil Rights (OCR)
If you believe you have been discriminated against, you may also file a complaint
directly with the OCR:
7. Website Access
Additional information about APT’s nondiscrimination policies, grievance
procedures, and accessibility resources is available at www.active-physicaltherapy.com, www.alliancephysicaltherapyva.com, www.accessiblept.com
This policy was last updated on 07/08/2025.